Things to know once you've ordered

Ordering custom-manufactured discs can be a somewhat complicated process, particularly if you’ve never done it before. Streamline Multimedia has people and processes in place to make sure that the process is as easy and smooth as possible. The more you know, the smoother your order will flow through our facility. Please read the information below to familiarize so that you can help your project go through quickly and easily. Your personal account manager. Once your order comes in, you’ll be assigned your own account manager who will be your primary contact for the duration of your order. Your account manager will call you and go over any details that are unclear and will be the person who will send proofs, take care of corrections, manage your project through completion, and handle any reorders. For future new order quotations, your product specialist who quoted your project will still be your contact. Deposit and final payment. Streamline Multimedia requires a deposit of 50% of the purchase price with most custom manufacturing orders (your product specialist will inform you of the deposit requirements). The balance of the purchase price, subject to a five percent (5%) production under or over run, is due upon completion of the order, before shipping (no C.O.D.s). Your account manager will notify you of your exact final balance when your project is completed. If replication orders are prepaid in full, including freight and applicable taxes, any overs will be at no charge. Reorders, rush orders, and printed materials, must be prepaid in full, including freight and any applicable taxes. Direct mail fulfillment orders always require postage to be paid before mailing. The customer will be informed of the exact postage after we receive customer’s mailing list. Over and under runs. Since your order is custom-made from scratch, we reserve the right to vary the actual quantity shipped by a nominal amount to account for our QC processes. Streamline Multimedia reserves the right to produce and bill for production over runs or under runs up to five percent (5%) of the customer's order. You will be billed for actual amounts shipped – e.g. if you order 1,000 units we will ship between 950 and 1,050 units (though under runs don’t happen often). If replication orders are prepaid in full, including freight and applicable taxes, any overs will be at no charge. If your order was an under run, we will credit your account for the difference. Customer Content Customers are responsible for obtaining backups of originals of all content (including without limitation masters, graphic files, multimedia files, video files, and audio files) provided in digital electronic form (including without limitation recordable CD or DVD, digital video master, Zip, SyQuest, 1630, DLT, DAT, or other digital recording medium, or as uploaded to Streamline Multimedias’ website via FTP, email, or other means) for manufacturing. Streamline Multimedia will not return such electronic content to the customer upon completion of the order. Streamline Multimedia will return analog masters, original artwork, photos, transparencies, etc., furnished by the customer upon completion and payment of the order. Proofs (and what you can do to avoid delays). Graphics proofs - Whether we do your design or you supply your design, we will check your files and send you a proof for your approval. In most cases, we email the proof, but we may mail them via overnight delivery. In order for an order not to be delayed, you must approve the proof the day they you receive it from us; each day you hold onto your proof without approving it will result in a day you will lose in production, so please approve or call with changes and corrections immediately. Audio or content proofs - For most orders where you supply a CD-R, DVD-R, or DVD+R master ready to go, we do not send a content proof; we guarantee the finished discs will match the disc you sent us. However, if Streamline Multimedia is doing authoring or any audio mastering, we will send a reference disc, which need to be approved the day you receive it to avoid production delays. If you don’t approve your proofs the day you receive them, your order will be delayed. Please be aware of the following: •   Significant changes or extensive corrections requiring multiple rounds of proofs or changes to artwork at    the customer’s request will lead to delays in your project. •   Check your proofs carefully; once you sign off on the proof, Streamline Multimedia is not responsible for    any errors you missed. •   If you supply the design of your project and want to make a change, it is considered a change and not a    correction, and there will be a charge to make the change. Please proof your supplied design carefully    before sending it to us. •   If Streamline Multimedia does the design, we will do one round of corrections for free; if we make them    and you wish to make further corrections, there may be a charge. We guarantee that you will be    satisfied with the design work; if you are not satisfied, we will refund your money. Turn-times are not guaranteed. Turn times as quoted or acknowledged by your product specialist or account manager are only an estimate, and are not guaranteed. Please remember that every project is custom-made, and while we do our utmost best to meet your deadlines, there can be occasional unforeseen delays. Streamline Multimedia disclaims liability for delays in delivery and any resulting consequential damage or losses. Shipping outside mainland USA: •   Check local customs regulations to find out if import duties apply to your order. •   Canada – All merchandise ships via ground freight prepaid. Shipments are subject to NAFTA    regulations and documentation. •   Puerto Rico – All merchandise ships freight prepaid and will arrive in two business days. There is a    6.6% import duty for products shipped into Puerto Rico. •   Hawaii – All merchandise to Honolulu ships freight prepaid. •   Alaska – All merchandise ships freight prepaid. •   Caribbean – All merchandise to the islands in the Caribbean ships freight prepaid via DHL. •   All other countries – We will ship your merchandise via the freight company and method of your    choice. Any balance due, including freight, must be paid in full prior to shipping. Call us for a shipping    quote at 425.702.9062. Taxes. Our sales office is located in WA. Per federal law, we charge sales taxes to orders and products within that state. Please realize that if an order is shipped to or picked up in that location, the local applicable sales tax will be charged. Customers who are resellers should provide us with their reseller certificate to be exempt from sales tax. Churches, nonprofit groups, and charitable organizations should provide their tax-exempt documentation to their product specialist to be exempt from sales tax. Our satisfaction guarantee. All of our work on your project is done in-house to such exacting standards that Streamline Multimedia is the only manufacturer in the industry that offers you this satisfaction guarantee: You must be 100% satisfied with your graphic design proofs and audio tests (if applicable) or we’ll cheerfully refund your deposit in full. Your finished product will match the proofs you approved within commercial standards, or we’ll make it right. You must be satisfied! Good luck with your project!