What
to send.
Once you’re ready to place your order, here’s
what we need you to send us:
1. Signed quotation document. Check your
quote carefully and verify that it is correct before sending
it in. If the quote is incorrect, please call us to get an accurate quote before sending in your
order. If you’re including your credit card number,
please indicate the amount you want Streamline Multimedia to charge
on the card.
2. Your content master. Make sure your master
sounds or functions exactly the way you want it to before
submitting it to Streamline Multimedia. The finished discs you get back
from us will be an exact match of the master you send us (unless
you’re also ordering post production or authoring).
Please make sure your master is labeled with your name and
contact information.
3. Your graphics materials. If you supply
your graphics files (on Photoshop, etc.) on a CD-R, be sure to
enclose a physical printout of what the design will look like.
If Streamline Multimedia is doing the design, be
sure to enclose your photos, transparencies, and images, and
include your text on disc if possible. Also, any additional
design guidelines, instructions, or examples of other designs
you like will be helpful.
4. Track listing form (for audio). Let us know
the song sequence and length of each song.
5. Intellectual
Property Rights (IPR) documentation.
We need to know that you own the rights to reproduce the product
you’re ordering. Without a completed IPR form we cannot
start your order. If you have questions about filling out
the form, click
here or call us.
6. Your payment. We hate to state the obvious,
but we can’t start your project without payment. Depending
on what you’re ordering we’ll require a 50% deposit
or prepayment in full. We will let you
know. If paying by check or money order, please include it
with your order. If you’d rather pay by credit card
instead, feel free to write the credit card number, expiration
date, name on the card, and your credit card billing address
in the proper fields on the quotation form we sent you. Please
let us know if, per our instructions,
we should charge 50% or 100% of the order on your card, and
don’t forget to sign the quotation document. We are
pleased to accept Visa, MasterCard, American Express, and
Discover.
Warning: if any of these parts are missing, your
order may be delayed.
Downloadable forms
Don’t have all the necessary forms to send in your order?
Download our IPR forms and other documents here.
• Cover
sheet
• Intellectual
Property Rights (IPR) form – this is the main form
which informs us that you own the copyrights or license. Orders
without this form cannot be processed.
• Audio
Manufacturing Agreement form – if the rights to any recording
on your master belong to a third party, you must also submit
a completed Audio Manufacturing Agreement or a contract authorizing
you to reproduce the recording.
How to send it.
Most customers send in their orders via UPS, FedEx, or some
other courier. We do not recommend using regular mail, because
you will not be able to track your shipment to us. Follow
these steps when you send in your order and you’ll minimize
the risk of your master or art being damaged in shipping.
• Make sure to carefully package the materials you send
us. If you’re sending in original artwork or photos,
separate them from your audio or content master with cardboard.
The master can damage your photos beyond repair.
• To prevent damage to your artwork, do not staple,
fold, tape, or paperclip your photo or artwork together.
• Pack your materials in a secure, padded mailing envelope
or box. If you’re close to one of our six locations,
you can place your order in person.
• Always keep a backup of any master or artwork you
submit. Streamline Multimedia is not responsible for masters or original
art. Even the best packaged materials can be damaged in shipping.
Please send your order to:
Streamline Multimedia
Attention: enter your product specialist’s name here
16241 Cleveland St. Suite K
Redmond, WA 98072
To make sure your order gets processed promptly, please address
your package to the attention of Streamline Multimedia,
and be sure to include your return address and phone number.
Terms
& Conditions of Sale
It’s not every day that a person orders custom-made
products like CDs or DVDs. Please make sure to read and understand
our terms and conditions
of sale before placing your order.
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